Back
Digital Transformation Impact
Real-time ROI, cost reduction, and revenue growth metrics
Total Annual Impact
$13,200,000
Projected savings & growth
Cost Reduction
40%
Average operational efficiency gain
Revenue Growth
+50%
CLV and cross-sell improvement
Customer Satisfaction
+51%
NPS improvement (45 → 68)
Impact by Category
Transformation metrics grouped by business area
efficiency
1 metrics
$0
Avg Improvement: 73.3%
cost
1 metrics
$4,150,000
Avg Improvement: 40.0%
customer
1 metrics
$800,000
Avg Improvement: 51.1%
risk
1 metrics
$750,000
Avg Improvement: 22.7%
revenue
2 metrics
$7,500,000
Avg Improvement: 175.0%
Detailed Transformation Metrics
Individual metric performance and progress
Cross-Sell Success Rate
revenue
Baseline
2 percent
Current
8 percent
Target
12 percent
Progress to Target
60%
Improvement
+300.0%
Impact: $5,000,000
Straight-Through Processing Rate
efficiency
Baseline
45 percent
Current
78 percent
Target
90 percent
Progress to Target
73%
Improvement
+73.3%
0
Net Promoter Score
customer
Baseline
45 score
Current
68 score
Target
75 score
Progress to Target
77%
Improvement
+51.1%
Impact: $800,000
Customer Lifetime Value
revenue
Baseline
50000 cents
Current
75000 cents
Target
100000 cents
Progress to Target
50%
Improvement
+50.0%
Impact: $2,500,000
Operational Cost per Transaction
cost
Baseline
250 cents
Current
150 cents
Target
100 cents
Progress to Target
67%
Improvement
+40.0%
Impact: $4,150,000
Fraud Detection Rate
risk
Baseline
75 percent
Current
92 percent
Target
98 percent
Progress to Target
74%
Improvement
+22.7%
Impact: $750,000